Shipping policy

for MNV Promotion / Blue Dragon Graphics

Last updated: May 20, 2026

Thank you for shopping with MNV Promotion / Blue Dragon Graphics. We are committed to delivering your orders safely and efficiently.

1. Order Processing Time

Orders are typically processed within 1–5 business days after payment has been received and confirmed.

Custom, personalized, or made-to-order items may require additional production time depending on the complexity of the order.

Orders are not processed or shipped on weekends or public holidays.

2. Shipping Locations

We currently ship within the:

  • United Kingdom
  • Europe
  • Selected international destinations

If your location is unavailable at checkout, please contact us before placing your order.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Package size and weight
  • Shipping method selected

Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer.

4. Estimated Delivery Times

Estimated delivery times may vary depending on destination and courier service.

Typical delivery estimates:

  • UK Orders: 2–7 business days
  • Europe: 5–14 business days
  • International: 7–21 business days

Please note that these are estimates only and are not guaranteed delivery dates.

5. Tracking Information

Where available, tracking details will be provided by email once your order has been shipped.

Customers are responsible for monitoring tracking updates and ensuring someone is available to receive deliveries where required.

6. Delays & Lost Parcels

We are not responsible for shipping delays caused by:

  • Courier or postal service disruptions
  • Customs clearance delays
  • Severe weather conditions
  • Incorrect shipping information supplied by the customer
  • Events outside our control

If your parcel appears lost or delayed, please contact us and we will assist in working with the courier to investigate the issue.

7. Incorrect Addresses

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address is provided:

  • We are not responsible for lost deliveries
  • Additional shipping charges may apply for reshipment
  • Orders returned to us may require repayment of shipping fees before re-delivery

8. Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number
  • Clear photos of the packaging and damaged item(s)
  • A description of the issue

We will review the claim and arrange a replacement or refund where appropriate.

9. Customs, Duties & Import Taxes

International customers are responsible for any customs fees, duties, taxes, or import charges imposed by their country.

We are not responsible for delays caused by customs processing.

10. 18+ Website Notice

This website is intended for individuals aged 18 years or older for viewing and purchasing products or services.

By placing an order through this website, you confirm that you are at least 18 years old.

11. Contact Information

For shipping questions or support, please contact:

MNV Promotion / Blue Dragon Graphics
Email: info@mnvpromotion.co.uk
Alternative Email: info@bluedragongraphics.co.uk