Refund policy

for MNV Promotion / Blue Dragon Graphics

Last updated: May 20, 2026

At MNV Promotion / Blue Dragon Graphics, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, items must:

  • Be unused and in original condition
  • Include original packaging, tags, or accessories (if applicable)
  • Not show signs of wear, damage, or alteration
  • Include proof of purchase or order number

Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-designed or personalized products
  • Digital downloads or design files
  • Final sale or clearance items
  • Gift cards
  • Products damaged through customer misuse

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

info@mnvpromotion.co.uk
or
info@bluedragongraphics.co.uk

Please include:

  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue

We will work quickly to resolve the problem through a replacement, exchange, or refund when appropriate.

Refunds

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact us at:

info@mnvpromotion.co.uk
or
info@bluedragongraphics.co.uk

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item was damaged upon arrival
  • The wrong item was shipped
  • The product is defective

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Order Cancellations

Orders may be canceled within 24 hours of purchase if production or processing has not already begun.

Custom or personalized orders may not be canceled once production starts.

Contact Us

If you have any questions about this Return & Refund Policy, please contact:

MNV Promotion / Blue Dragon Graphics
Email: info@mnvpromotion.co.uk
Alternative Email: info@bluedragongraphics.co.uk